Operations Support Officer – Level 1

Job Description

We are looking for a motivated and customer-focused Operations Support Officer – Level 1 to provide technical support for telecommunications, networking and IT services. This role involves supporting Australian customers and working in accordance with Australian business hours/time zones.

Key Responsibilities

• •Provide Level 1 technical support and troubleshooting for customer services.
• •Identify faults and assist with resolution of customer technical issues.
• •Provision and deploy customer services.
• •Coordinate service delivery and fault resolution with internal teams and third-party suppliers.
• •Configure customer-premises equipment (CPE).
• •Work closely with Customer Support and Engineering teams.
• •Maintain accurate information in support systems and provide reports as required.
• •Assist with operational projects and other technical activities when required.
• •Provide professional and timely support to Australian clients.

Requirements

• •2–3 years of experience in a Level 1/2 telecommunications or Managed Service Provider support/provisioning role.
• •Knowledge and practical experience in broadband and Fibre access services.
• •Good understanding of LAN/WAN and networking solutions.
• •Knowledge of VoIP / SIP solutions.
• •Strong troubleshooting and problem-solving skills.
• •Ability to manage customer enquiries and escalations effectively.
• •Excellent written and verbal communication skills.
• •Strong attention to detail and record-keeping skills.
• •Good time-management skills.
• •Ability to work independently and in a team.
• •Willingness and ability to work according to Australian business hours/time zones.

Nice to Have

• •A proactive, technically capable and customer-focused professional with a strong work ethic.
• •Can-Do attitude and the ability to communicate effectively with Australian customers.

What We Offer

• •Opportunity to work with Australian clients and global telecom technologies.
• •Supportive and collaborative team environment.
• •Opportunities for learning and career growth.
• •Competitive remuneration package.